How much notice do I need to give?

 

Hayz Family Co. offers flexible, ad-hoc childcare, so there is no set notice period. Same-day and last-minute bookings can be considered depending on availability. The more notice you can give, the better, but please get in touch even if you need support at short notice.

 

Do you offer emergency childcare?

 

Yes. Emergency childcare may be available for unexpected situations, last-minute work commitments, appointments or when your usual childcare arrangements fall through. All emergency bookings are subject to availability.

 

What is the minimum booking?

 

The minimum booking is 1 hour.

 

How are bookings charged?

 

Bookings are charged in hourly blocks. For example, a booking lasting 1½ hours will be charged as 2 hours.

 

What if I need to extend my booking?

 

If you need to stay out longer than expected, please let me know as soon as possible. Extensions are subject to availability and will be charged in hourly blocks.

 

What happens if I'm late getting home?

 

If you arrive home after the agreed end time, the booking will be charged into the next hourly block. Please let me know as soon as possible if you think you may be delayed.

 

What are your childcare rates?

 

Ad-hoc & emergency childcare: £18 per hour

Family support: £18 per hour

Childcare + family support: £20 per hour

 

How do I pay?

 

Payment is due at the end of each booking. Payment can be made by bank transfer or cash.

 

What is your cancellation policy?

 

We understand that plans can change. Cancellations with less than 24 hours' notice will incur a 50% charge. Cancellations with less than 12 hours' notice will incur the full booking charge. Please give as much notice as possible.

 

Where does childcare take place?

 

Childcare is provided in your own home, allowing children to remain in familiar surroundings.

 

Do I need to make a regular booking?

 

No. Hayz Family Co. is designed to provide flexible, ad-hoc support, so there is no requirement to book regular hours.

 

What information do you need before my first booking?

 

Before your first booking, you'll be asked to complete a parent registration form with important information about your children, including their routines, allergies, medical needs, emergency contacts and anything else I need to know to provide safe and appropriate care.

 

What if you aren't available when I need childcare?

 

All bookings are subject to availability. If I'm unable to accept a booking, I'll let you know as soon as possible.